FAQ
Care
Can I wash my adolphi bag in the washing machine?
Depends on whether the handbag is crocheted in one or more colors. If the handbag is solid-color, you can wash it in the washing machine on "hand wash" program up to 30 °C . 💦
If the handbag is multi-colored, it is advisable to only wipe it by hand with a damp cloth or sponge. Otherwise, the colors may mix in the washing machine. 🧽
What should I pay attention to when wearing an adolphi bag during the day?
Adolphinata handbags are made of a high-quality and durable material (for detailed yarn composition see below). However, please be extra careful if a light-colored adolphi bag regularly comes into contact with dark-colored textiles. 🛍️
Always protect your adolphi bag from the rain. ☔️
What material is my adolphi bag crocheted from?
We hand-crochet our adolphi bags from 100% recycled cotton yarn produced in the Czech Republic. 🧶🇨🇿
Products
How durable are handles/straps of my adolphi bag?
All adolphinata handbags are made from a high-quality and durable material (for detailed yarn composition see above). The material is elastic, but durable at the same time and thus appropriate for daily wear. 👜
However, with excessive load the bag’s handles/straps may become stretched out.
How durable are crossbody straps?
Crossbody straps are sufficiently elastic and we intentionally make them shorter, as they gradually stretch slightly.
If your strap seems too short at first, don't be afraid to stretch it out by hand: grab the strap at the stitching and pull it downwards. The strap is attached firmly and you won't damage it in any way. 🪢
If you are worried that the crossbody strap will be too short, you can write your height in the Notes section of your order and we will adjust the strap to your size. 📝
Packaging
How do we pack an adolphi bag for trouble-free delivery?
Adolphi team packs each order with the utmost care to ensure that your adolphi bag arrives in a perfect condition. We use sturdy, high-quality boxes made from 80% recycled cardboard. 📦
If damage nevertheless occurs during transport, it is the carrier’s responsibility – in such a case, please contact us immediately via customercare@adolphinata.com.
Is it possible to choose a custom label for my adolphi bag?
It is currently not possible to choose a custom label as part of your order.
However, if you are a company interested in creating a limited edition of handbags with us, it is also possible to produce custom labels. We offer this service when ordering 100 or more labels. 🤝🏻
Is it possible to request a gift card with a custom message?
Yes, you can write all the specifications to us in the Notes section in your order. 📝
Orders
Can I change or cancel my order once I have paid for it?
You can change or cancel your order, but only within about a week of placing it and if we have not yet started producing the handbag. Always contact us by email (customercare@adolphinata.com) and ask what stage your order is in. 💬
Can I return my order?
Although we will be sad if you decide to return your adolphi bag, it is possible. Purchased UNDAMAGED goods can be returned by law within 14 days by sending them back to us via chosen carrier. The delivery address: Jičínská 1733, 74258, Příbor, Czech republic. 🔙
Can I ask for my own personalization of the handbag (e.g. color combinations, bows, etc.)?
You can write about specific personalizations in your order in the Notes section. We will be happy to accommodate you. 🥰
Shipping and delivery
What is the delivery time for the purchased adolphi bag?
All adolphinata handbags are crocheted by hand by our great team.
Adolphi bag available in stock is shipped as soon as possible. Delivery time depends on the conditions of the specific carrier. For European delivery we partner with PPL/DHL transport companies. See shipping duration below. 🚚
Custom-made adolphi bag is crocheted after you place your order and it takes us 2-3 weeks to produce it. Only then we ship it: for shipping duration to your country see the picture below.
What is the delivery time for purchased bag charms?
Bag charms are more difficult to create and so the production time is at least 3 weeks. Only then we ship it: for shipping duration to your country see the picture below.
We therefore recommend ordering in advance. 🫶🏻
Can I order to a foreign address?
We can also send the adolphi bags to non-european addresses, but it is always necessary to specifically arrange it by email (customercare@adolphinata.com). We will send the handbag to you via Czech Post. ✈️
If you are in the European Union, just choose your country in the country selector and you can check the shipping rates in the checkout section. We will send it via PPL/DHL company.
What happens if I don't have time to pick up my adolphi bag from the delivery box?
A shipment that is not picked up on time is sent back to us by the carrier. Once it arrives, we will try to send it back to you as soon as possible. However, please keep in mind that we have to pay the shipping costs again. 📬
Can I pick up my adolphi bag in person?
Unfortunately, personal pickup is not possible.
Transport in Europe 🇪🇺
Transport is provided by the carrier PPL CZ, which then hands over the shipments to DHL. 🚚
You can check out how many business days it will take them to deliver you your adolphi bag if you are out and about in the EU.