Frequently asked questions ✿

It depends on whether the handbag is crocheted from one colour or several. You can machine-wash a single-colour handbag on the ‘hand wash’ cycle at up to 30 °C. 💦 For a multicoloured one, simply wipe it down by hand with a damp cloth or sponge - washing it in the machine could cause the colours to run. 🧽

Adolphinata handbags are made from high-quality, durable material. However, do take extra care if your light-coloured Adolphinata bag regularly comes into contact with dark fabrics. 🛍️ And always protect it from the rain. ☔️

We hand-crochet our Adolphínky from 100% recycled cotton yarn produced in the Czech Republic. 🧶🇨🇿

Madonna is made from sanded leather - an open-grain, unvarnished material. The handbag is sent to you treated to repel rain and dirt; however, the treatment needs to be reapplied regularly to prevent staining or soiling - we recommend a spray designed for suede used on footwear. 💌 Satin-finished leather isn’t as strong as classic leather, so don’t overfill the handbag and handle it gently. 🧵

The material is stretchy yet durable enough for everyday use. 👜 However, if the handbag is subjected to extreme strain, the straps may stretch out.

The crossbody straps are sufficiently stretchy, and we deliberately make them shorter as they will gradually stretch out slightly. If the strap seems a bit short at first, feel free to stretch it by hand: hold it where it’s sewn and pull it downwards - it’s securely attached and you won’t damage it in any way. 🪢 You can also write your height in the order notes and we’ll tailor the strap to your height. 📝

We pack every order with the utmost care to ensure your Adolphínka arrives in perfect condition. We use sturdy, high-quality boxes made from 80% recycled cardboard. 📦 However, if any damage does occur during transit, this is the carrier’s fault - in which case, please contact us immediately at customercare@adolphinata.com.

Not as part of a standard order, at least not yet. However, if you’re a company that’d like to create a limited edition of handbags with us, we can produce custom labels - from 100 pieces. 🤝🏻

Yes! Please include all the specifications in the order notes. 📝

You pay straight away when you place your order - by card, Apple Pay, Google Pay or via the bank payment button through the secure GoPay gateway. As soon as your payment goes through, you’ll receive a confirmation email and we’ll get started on crocheting your unique piece.

You can change or cancel your order within about a week of placing it - provided we haven’t started making the handbag yet. Drop us a line at customercare@adolphinata.com to find out what stage your order is at. 💬

It’s a shame, but it is possible. By law, you can return undamaged goods within 14 days by sending them back via your chosen carrier. 🔙 You can find the form and instructions on the Returns page.

You can specify any particular personalisation in the order notes. We’ll be happy to accommodate your request. 🥰

All Adolphinata handbags are hand-crocheted. Any Adolphínka in stock is dispatched as soon as possible - delivery then depends on the carrier (PPL or Zásilkovna), and usually arrives on the next working day. 🚚 Bespoke crocheted Adolphínka bags have a delivery time of 2-3 weeks from payment of the order.

Bag charms are more labour-intensive to make, and the delivery time is at least 3 weeks. We therefore recommend ordering in advance. 🫶🏻

Yes - you can select your delivery country when placing your order; we deliver to a number of EU countries. Delivery is handled by PPL CZ, which hands over parcels to DHL. ✈️ You can find exact prices and delivery times on the Delivery page.

Any parcel that isn’t collected on time will be returned to us by the carrier. As soon as it arrives, we’ll try to resend it to you as soon as possible - but please bear in mind that we’ll have to pay the delivery charge again. 📬

Unfortunately, collection in person is not possible.